應(yīng)用場(chǎng)景

使用http請(qǐng)求查詢呼叫中心后臺(tái)的通話記錄，查詢結(jié)果用json格式的字符串返回。

實(shí)現(xiàn)流程

略

接口描述URL

http://127.0.0.1:12121/bridge/callctrl?first=0&maxResults=1000&beginDate=2016-03-01&endDate=2016-03-29&telnum=801&dirction=0&opt=CALL_LOG_QUERY

參數(shù)描述

first查詢起始id，翻頁使用

maxResults一次最多返回的記錄條數(shù)，翻頁使用

beginDate呼叫起始時(shí)間格式：yyyy-MM-dd

endDate呼叫結(jié)束時(shí)間格式：yyyy-MM-dd

telnum可選，相關(guān)號(hào)碼，不帶該參數(shù)查詢所有通話記錄

dirction0: 全部 ，1: 接聽記錄 ，2：撥打記錄

optCALL_LOG_QUERY,默認(rèn)不要修改

x.x.x.x:12121服務(wù)器IP通訊地址，12121默認(rèn)端口，如果手動(dòng)修改過端口號(hào)請(qǐng)使用修改后的端口

接口返回值

id呼叫日志編號(hào)

caller主叫號(hào)碼

callee被叫號(hào)碼

channel呼叫通道

beginTime開始時(shí)間,1970年1月1日 00:00:00 GMT 以來的毫秒數(shù)

duration通話時(shí)長

stateSTATE_FAILED:失敗，STATE_RECEIVED:成功， STATE_RECEIVING:通話中

callTypeCENTREX_CALL: 內(nèi)部通話, LOCAL_CALL:本地通話, NATIONAL_CALL:國內(nèi)長途, OVERSEAS_CALL:國際長途, UNKNOW_CALL:未知

estimate客戶評(píng)價(jià)，1:非常滿意，2:滿意，3不滿意

record話務(wù)員當(dāng)次通話人工錄入的文字描述

recordVoice錄音文件路徑，用于結(jié)合后續(xù)的錄音下載接口下載錄音文件

cname相關(guān)客戶名稱

servicetype對(duì)應(yīng)配置管理后臺(tái)“通話備注設(shè)置”售前，售后，批量外呼

manustate對(duì)應(yīng)配置管理后臺(tái)“通話備注設(shè)置”的子狀態(tài)

clickcallid點(diǎn)擊呼叫控制ID，用于對(duì)點(diǎn)擊呼叫接口進(jìn)行支持，點(diǎn)擊呼叫接口會(huì)立刻返回clickcallid值，用于后續(xù)日志查詢

fxonum主叫FXO端口賬號(hào)，【備用字段】

查詢返回實(shí)例

[{"id":37,"caller":"60610123","callee":"816","beginTime":1459160867375,"duration":41,"state":"STATE_RECEIVED","callType":"LOCAL_CALL","estimate":"","channel":"192.168.3.80","callid":"173a248c-8f85-4edb-b0c2-c11e1894a0d5%40192.168.1.82","calleeuid":32,"record":"","recordVoice":"","cname":"","servicetype":"","manustate":"","clickcallid":"","fxonum":"","productid":0,"_callTime":"Mar 28, 2016 6:27:47 PM","_judge":0},{"id":36,"caller":"60610123","callee":"3888","beginTime":1459160441301,"duration":0,"state":"STATE_FAILED","callType":"LOCAL_CALL","estimate":"","channel":"192.168.3.82:5062","callid":"44530c9c-4184-43f1-a456-d51c272eff3b%40192.168.3.80","record":"","recordVoice":"","cname":"","servicetype":"","manustate":"","clickcallid":"","fxonum":"","productid":0,"_callTime":"Mar 28, 2016 6:20:41 PM"}]